Customer Service Representative It is the duty of the Customer Service Representative to assist our customers during the entire collision repair experience. Estimators / Appraisers Our Estimators/Appraisers provide concise, accurate estimates for our customers and will be in constant contact with the insurance company and our joint customer throughout the entire repair. Parts Manager It is the responsibility of our Parts Manger to accurately order the correct part(s) in order to expedite the completion of the collision repairs. Production Manager Our Production Manager keeps the workflow moving so that we can return the vehicle to our customer at the earliest possible time. General Manager/Operations Manager Responsible for all aspects of the operation of the facility and to ensure that each customer receives world-class customer service!